Cheers and more cheers for … Brian Timoney … my friend and IT genius.
I’m BACK …. la la la la la.
All my regular readers (and I send you best wishes and thanks for your patience over the last 3 or so weeks) know that I’ve been having some very bad IT/computer Karma.
Diva (my Asus Eee) had a systems meltdown (D Cop Server error and full i nodes … yeh really painful) that meant I couldn’t access my files or go online.
Luckily I had saved everything onto an external hard drive in May/June.
My very good neighbours … Dee and Gabriel in the Forge shop … lent me a laptop they had at home … but I couldn’t connect it to my wireless connection.
Anyway … I’ve enjoyed popping in to Dee’s shop every day and checking emails.
Not having access to the net gave me real quiet time over the last 3 weeks.
But this week I was ready to get back online and start some determined research for SKIL2.
Brian popped in tonight and fixed Diva and sorted the connection on the big laptop … celebrations.
(a photo of me in SIngapore in 2005 … always finding a reason to celebrate)
Many many thanks Brian … he did clever techie things on Diva using a terminal and got rid of files and opened up space.
Basically I shall save everything onto an external hard drive from now on when I use Diva as she has so little storage space … and we don’t want another Dcop sever error do we?
And somehow he has also connected the big laptop to my internet connection … so all is well.
I’m off to Dublin tomorrow to meet with the CEO of Depaul Trust Ireland … they are my guinea pig partners for the development of SKIL2.
Then on Friday … I will take some time to upload a pile of new photos and post them for you.
And here’s another Computer Tip … Never Ever Ever Ever buy a DELL computer ... Ever Ever.
My dear friends Derek and Lynda have had 3 or so weeks of HELL trying to get Dell to sort/replace Derek’s new laptop.
We’re talking hours and hours on the phone to tech support (an oxymoron if ever I saw one) in America, UK and India … no one will take responsibility for sorting the problem and Derek has been without access to his computer for weeks.
And even when they paid an extra 300 dollars for an international warranty … Dell still won’t sort the problem.
Each country keeps telling Derek to ring another country … and none of the countries share their records of calls from customers … so … Derek has to repeat his story … again and again and again.
If anyone from Dell is reading this … Shame on you.
It would cost you a few hundred dollars to just send Derek a new laptop (eventually a tech came to Dereks house and said the laptop should be replaced as he couldn’t fix it … but other Dell people won’t replace it) … customer satisfied.
But no … you have taken hours and hours of his time … and lost not just one future customer … but potentially thousands. He tells people on his blog … I tell people on my blog … they tell people ….
Don’t ever buy a Dell computer … their customer service is atrocious and no one has the guts or ethics to just replace Derek’s laptop.
So … us neighbours are having slightly dodgy computer Karma.
I’m sure Maggie would as well if she had one at home.
Take good care until we meet again in a few days.